Production Coordinator

A Family of Brands • Cincinnati, OH

3d • Onsite

About The Position

As a Production Coordinator, you will work with customer service and installation concerns, including scheduling appointments, ordering parts for services, and maintaining records of services.

Requirements

• High school diploma or GED equivalent
• 5 years customer service experience
• Attention to detail
• Proficient in computer skills, including MS Suite and Outlook
• Excellent written and oral communication skills including phone skills

Nice To Haves

• Experience in the window industry a plus

Responsibilities

• Answer and handle all incoming customer service and installation concerns including promptly returning messages via phone and email
• Schedule all appointments and manage calendar for Installation and Service Departments
• Process orders for window, siding, door, and roofing services, as well as local material orders
• Report weekly revenue projections to the ROM/AIM/Division Manager
• Manage Accounts receivable, scheduling collections and performing collections, as needed
• Manage service log, schedule services, and order service parts
• Maintain proper lead paperwork
• Perform quality site checks as needed
• Assist with the maintenance of installation fleet and Champion safety training and circle of safety reports
• Assist and or complete job breakdowns as projects are ordered
• Assist with checking in received orders
• Assist with monthly end inventory count
• Other duties as assigned

Benefits

• medical/dental/vision/disability coverage
• 401(k)
• flex spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED