Production Control and Dispatch Coordinator

Gooch & Housego

6d•Onsite

About The Position

IMMEDIATE START AVAILABLE - 3 MONTH TEMPORARY CONTRACT ABOUT US G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications. Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognised for the breadth of our acousto-optic, electro-optic, crystal-optic, fibre optic, and precision optic products. G&H is recognized as the preferred source for OEMs in the life sciences, industrial, and aerospace and defence industries, with a history of quality and excellence that dates back over seventy-five years. Our success is built on innovation, precision, and the talent of our people. We are committed to developing capability at every stage of a career, from apprenticeships and graduate pathways through to leadership development. ROLE The Production Control & Dispatch Administrator plays a pivotal role at the heart of our operations, supporting both the Production Planning and Dispatch functions to ensure products move smoothly from factory floor to customers worldwide. Split across two dynamic departments, this role provides essential administrative coordination that keeps production flowing efficiently and customer orders fulfilled on time. In Dispatch, you’ll manage the end-to-end administration of global shipments: from preparing customs documentation and arranging couriers to issuing invoices, despatch notes, and tracking details. You’ll be a key point of contact for customer shipment enquiries, ensuring every interaction reflects our commitment to service excellence. Within Production Planning, you’ll work closely with the planning team to issue, update, and release manufacturing documentation that supports daily output targets. Your accuracy and organisation will directly contribute to production throughput and on-time delivery performance. This role is ideal for someone who thrives in a fast-paced environment, enjoys variety in their day, and takes pride in precision, communication, and smooth operational flow. You’ll embody our values: Customer Focus, Integrity, Action, Unity, and Precision, while building strong working relationships across the business and ensuring our products reach customers reliably and efficiently.

Requirements

GCSE English and Maths to a minimum of Grade C or equivalent
Experience gained in a similar role
Good knowledge of Microsoft Office applications
Experience of using an ERP system (Syspro or equivalent)
Knowledge of Materials Requirements Planning (MRP) desirable but not essential
Experience of dealing with customers and/or external stakeholders
A safety-conscious approach to work
Able to plan and organise workload
Attention to detail
Methodical approach

Nice To Haves

Flexible approach to working to meet deadlines

Responsibilities

Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality
Working positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity
Work closely with Stores and Production Planning to ensure product is shipped to Customers
Raise any Customs related documentation for overseas shipments as required
Arranging couriers to collect goods for shipment
Raise invoices, despatch notes/tracking and email to Customers
Dealing with Customer shipment enquiries
Raise print and release job cards that include new work orders, up issue of current orders, rework and part batching to support production throughput