Dispatch and Operations Coordinator
About The Position
The Operations Coordinator is responsible for coordinating daily operational activities, dispatch execution, operational administration, documentation control, settlements, vendor coordination, purchasing support, and internal communication. This role serves as the administrative and operational support partner to the Director of Operations and Yard Manager. The Operations Coordinator ensures operational processes are organized, documented, communicated, and executed effectively while supporting service delivery, driver coordination, customer service execution, and continuous process improvement. The position acts as the central coordination point between operations, drivers, customers, vendors, accounting, and leadership.
Requirements
- High School Diploma or equivalent required
- 2+ years of administrative, operations, logistics, dispatch, or coordination experience preferred
- Strong organizational and time-management skills
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Ability to manage multiple priorities simultaneously
- Ability to work independently and follow through on assignments
- Experience in recycling, trucking, logistics, industrial operations, or construction environments preferred
Responsibilities
- Schedule pickups, swaps, roll-offs, and service requests
- Coordinate routes with drivers and operations
- Monitor service completion throughout the day
- Communicate scheduling updates to customers
- Confirm service appointments
- Resolve scheduling conflicts and route issues
- Coordinate emergency service requests
- Track service completion and customer requests
- Maintain dispatch records and documentation
- Ensure all service requests are executed accurately and on time
- Prepare weekly operations meeting agendas
- Prepare driver meeting agendas
- Prepare safety meeting agendas
- Attend meetings and record meeting notes
- Distribute meeting summaries and action items
- Track completion of assigned action items
- Maintain operational documentation
- Update operational dashboards and reports
- Support operational projects and initiatives
- Assist with process improvement efforts
- Maintain PPE inventory logs
- Track PPE issuance and replacement
- Update safety documentation
- Maintain operational checklists
- Support safety meeting administration
- Maintain SOP documentation
- Assist with compliance recordkeeping
- Respond to service-related customer inquiries
- Coordinate operational updates with customers
- Resolve service scheduling concerns
- Communicate delays and service changes
- Escalate customer relationship concerns appropriately
- Maintain professional communication with customers and vendors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
