R-20261814 Production Control Analyst FNTS

First National of Nebraska Inc.•Omaha, NE

1d•$52,374 - $86,417•Hybrid

About The Position

FNTS is seeking a Production Control Analyst (Analyst I) to provide technology support to business partners and internal customers in its 24/7 Network Operations Center. The NOC provides batch processing and system-monitoring services across multiple platforms, supporting mainframe and cloud core systems and their underlying infrastructure. The role monitors core systems and processes, schedules mainframe jobs, remediates abends, resolves or escalates impactful events, and serves as a communications hub in a high-volume, high-transaction operational environment. The position is listed as a second-shift role, with hours of 3:00 p.m. to 11:30 p.m. CST. The anticipated work arrangement is hybrid: in-person collaboration three days per week and remote work two days per week. Work location may change based on business needs. FNTS is a managed IT services provider supporting IBM z, IBM i, Windows, Linux, and AIX. It is headquartered in Omaha, Nebraska, and is a subsidiary of First National of Nebraska. The organization describes opportunities for personal development through training and leadership development.

Requirements

Basic knowledge of desktop, server, and network operations.
Experience serving in a supporting role in an enterprise-class IT operations environment.
Demonstrated ability to provide excellent customer service experiences.
Excellent oral and written communication skills.
Knowledge of mainframe, tape management, and batch operations.
Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers.
Must have unrestricted work authorization and not require future sponsorship.

Nice To Haves

One year of customer service experience in the information technology industry.
One year of operational mainframe experience.
One year of experience using mainframe job scheduling systems, such as CA7, CA Scheduler, or IBM Tivoli.
One year of previous NOC, Command Center, Help Desk, or Operations Center experience.
One year of experience in desktop, server, and/or network support.

Responsibilities

Monitor and submit customer mainframe batch processes.
Monitor and report customer network and/or server outages.
Schedule mainframe jobs and remediate abends using CA7, CA Scheduler, IBM Tivoli, or similar scheduling software.
Monitor customer communications by email or phone and escalate issues when appropriate.
Participate in customer bridge calls as needed.
Monitor and assist with server patching activities.
Triage, correlate, and escalate incidents.
Create and enhance operational documentation, including runbooks, processes, and procedures.
Identify and recommend improvements to enhance the client experience.
Participate in automation efforts using advanced automation technologies.
Complete other duties as assigned.