Production Center Manager - Title Operations (Remote)

First American•Largo, SC

8d•$85,000 - $113,300•Remote

About The Position

Leadership position that directs and manages the day-to-day operations of a Production Center in the organization’s title production operations. This role directs and manages production processes and employees domestically and globally, develops short-term and long-term goals and objectives, and provides a hands-on technical approach with excellent knowledge of process workflow, FAST & electronic imaging databases (DATATREE, DATATRACE, etc.). Delivery of business segment goals and objectives, team and management performance, appraisals, salary administration, incentives, corrective action, and hiring qualified lead candidates are all requirements to operate in this role. The position develops, promotes, and effectively communicates production changes, process improvements, and other initiatives to improve and engage optimal work performance. It also develops strategic plans in partnership with the Executive Regional Production Director (ERPD) to support the ever-changing business environment, ensuring teams and individuals understand their roles and responsibilities via clear communication of goals and objectives. The manager drives problem-solving activities and makes informed decisions to ensure the business segment produces product of high quality, low cost, and meets cycle time service levels agreed upon with the customer base. They demonstrate confidence in their ability to make decisions and work in concert with the decisions of upper management. This role works directly with the Business Unit Financial Organization and ERPD to constantly improve unit cost performance, analyzes monthly P&L and unit cost data, and uses available financial tools to provide direction to subordinates and make changes in operations that have a positive impact on the financial performance of the team(s). The manager hires, trains, and develops subordinates, provides feedback, delegates tasks, and identifies subordinate training needs and those of the organization. The position may require some travel to customer sites in order to understand their processes, and negotiate/partner with customers. It also drives efforts to ensure organizational flexibility through cross-training objectives and continuously increases outsourcing volumes with global operations.

Requirements

Minimum of 6-10 years in title production
At least 2 years operating in a managerial/leadership position
Integrity, honesty, excellent communication skills both verbal and written and very good presentation when working with management, executive staff and customers is a must
Demonstrates ability to consistently meets deadlines and drives for results
Strong customer service skills
Ability to multi-task in a fast paced production environment
Effective interpersonal skills and working with offshore teams a plus
Strong working knowledge of Excel and other Microsoft Office products
Efficient use of FAST and Crystal Reports

Nice To Haves

working with offshore teams a plus

Responsibilities

Directs and manages production processes and employees domestically and globally.
Develops short-term and long-term goals and objectives.
Provides hands-on technical approach with excellent knowledge of process workflow, FAST & electronic imaging databases (DATATREE, DATATRACE, etc.).
Ensures delivery of business segment goals and objectives, team and management performance, appraisals, salary administration, incentives, corrective action (if applicable), and hiring qualified lead candidates.
Develops, promotes, and effectively communicates production changes, process improvements and other initiatives to improve and engage optimal work performance.
Develops strategic plans in partnership with the Executive Regional Production Director (ERPD) to support the ever-changing business environment.
Ensures teams and individuals understand their roles and responsibilities via clear communication of goals and objectives.
Drives problem solving activities and makes informed decisions to ensure the business segment produces product of high quality, low cost, and meets cycle time service levels agreed upon with the customer base.
Works directly with the Business Unit Financial Organization and ERPD to constantly improve unit cost performance.
Analyzes monthly P&L and unit cost data.
Uses available financial tools to provide direction to subordinates and make changes in operations that have positive impact on financial performance of the team(s).
Hires, trains, and develops subordinates.
Provides feedback, delegates tasks, and identifies subordinate training needs and those of the organization.
Drives efforts to ensure organizational flexibility through cross-training objectives and continuously increases outsourcing volumes with global operations.