Production Center Manager - Title Operations (Remote)

First American•Largo, FL

7d•Remote

About The Position

This is a leadership position that directs and manages the day-to-day operations of a Production Center within the organization’s title production operations. The role involves directing and managing production processes and employees both domestically and globally, developing short-term and long-term goals, and providing a hands-on technical approach with excellent knowledge of process workflow and electronic imaging databases. Key responsibilities include delivering on business segment goals, managing team performance, conducting appraisals, administering salaries, offering incentives, handling corrective actions, and hiring qualified candidates. The manager will also develop strategic plans in partnership with the Executive Regional Production Director (ERPD) to support the business environment, ensure teams understand their roles, drive problem-solving activities, and make informed decisions to ensure high-quality product delivery within specified cycle times. Collaboration with the Business Unit Financial Organization and ERPD is crucial for improving unit cost performance, which involves analyzing monthly P&L and unit cost data. The role also includes hiring, training, and developing subordinates, providing feedback, delegating tasks, and identifying training needs. Some travel to customer sites may be required to understand their processes and to negotiate/partner with them. The position also drives efforts to ensure organizational flexibility through cross-training and increasing outsourcing volumes with global operations.

Requirements

Integrity, honesty, excellent communication skills both verbal and written and very good presentation when working with management, executive staff and customers is a must
Demonstrates ability to consistently meets deadlines and drives for results
Strong customer service skills
Ability to multi-task in a fast paced production environment
Effective interpersonal skills and working with offshore teams a plus
Strong working knowledge of Excel and other Microsoft Office products
Efficient use of FAST and Crystal Reports
Bachelor’s degree or equivalent experience
Minimum of 6-10 years in title production
At least 2 years operating in a managerial/leadership position

Nice To Haves

Excellent communication skills both verbal and written and very good presentation when working with management, executive staff and customers
Working with offshore teams

Responsibilities

Directs and manages production processes and employees domestically and globally.
Develops short-term and long-term goals and objectives.
Provides hands-on technical approach with excellent knowledge of process workflow, FAST & electronic imaging databases (DATATREE, DATATRACE, etc.).
Ensures delivery of business segment goals and objectives, team and management performance, appraisals, salary administration, incentives, corrective action (if applicable), and hiring qualified lead candidates.
Develops, promotes, and effectively communicates production changes, process improvements and other initiatives to improve and engage optimal work performance.
Develops strategic plans in partnership with the Executive Regional Production Director (ERPD) to support the ever-changing business environment.
Ensures teams and individuals understand their roles and responsibilities via clear communication of goals and objectives.
Drives problem solving activities and makes informed decisions to ensure the business segment produces product of high quality, low cost, and meets cycle time service levels agreed upon with the customer base.
Works directly with the Business Unit Financial Organization and ERPD to constantly improve unit cost performance.
Analyzes monthly P&L and unit cost data.
Uses available financial tools to provide direction to subordinates and make changes in operations that have positive impact on financial performance of the team(s).
Hires, trains, and develops subordinates.
Provides feedback, delegates tasks, and identifies subordinate training needs and those of the organization.
Drives efforts to ensure organizational flexibility through cross-training objectives and continuously increases outsourcing volumes with global operations.