Production Associate I

Client Challenge•Madison, WI

3d•Onsite

About The Position

This position is accountable for accepting donations and processing/sorting donated goods to be sold on the retail floor. The Production Associate I will assist donors in unloading items, pre-sort donations, and provide excellent customer service. They will make decisions on product quality, assist in pricing items, and inspect, hang, sort, and tag clothing and donations in accordance with Goodwill Retail Operations Policy. This role also involves stocking product on shelves, racks, and the sales floor, ensuring it is fully stocked at all times. Responsibilities include rotating/pulling old/unsold product, cleaning the retail floor area, organizing shelves and racks, picking up trash, collecting carts, and snow removal. The associate will also crosstrain in other departments/areas and act as back-up as required, while actively maintaining a safe, healthy, and positive environment. This role requires meeting or exceeding attendance expectations and demonstrating Goodwill's core values.

Requirements

GED or High School Diploma preferred
Previous customer service, warehouse, production or related experience preferred
Must be able to work flexible hours as required in order to meet operational needs of the store.
To be a high-energy, positive contributor.
Knowledgeable of donation guidelines and recalled items.
Must have a sense of urgency.
Desire to work hard and perform well with dedication and great work ethic.
Communicate effectively with managers, supervisors, customers and other associates.

Responsibilities

Assist donors in unloading items and pre-sort donations
Provide excellent customer service, greeting donors in a timely manner
Make decisions on product quality and assist in pricing items accordingly
Inspect, hang, sort and tag clothing and donations in accordance with Goodwill Retail Operations Policy
Assist in processing, pricing and distribution of hard lines
Stock product on shelves, racks and on sales floor, ensuring the sales floor is fully stocked with new product at all times during hours of operation
Rotate/Pull old/unsold product from sales floor
Clean inside retail floor area, organize shelves and racks, pick up trash, collecting carts, snow removal, etc.
Crosstrain in other departments/areas and act as back-up for other areas as required
Meet or exceed the attendance expectations for this position
Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants
Other duties as assigned
Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop.
Working relationship with supervisor and co-workers.
Must have the ability to work as part of a team.
Must be a positive role model for co-workers/programs participants and customers.
Educate customers and the community about the mission and vision of the organization.
Demonstrate the Goodwill core values through actions and words.