Production Adoption Analyst

Prophix•Etobicoke, ON

33d•$65,000 - $70,000

About The Position

Prophix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better outcomes while people lead the decisions that matter. We're headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. A Prophix, Product Adoption Analyst is a dynamic individual looking to transition into a fast-paced customer-oriented role. The position will report to a Manager, Product Adoption within the Customer Success team, and work extensively with various internal and external clients. The successful candidate will have strong interpersonal skills and be mature and confident when dealing with high level customer executives. Additionally, we are looking for an individual who will support existing client solutions. There is a significant amount of time spent interfacing with our clients remotely, and the position requires a comfortable, confident individual.

Requirements

Post-secondary education in Business, Finance, Accounting, or a related field
1+ year of experience in a customer-facing, data-driven role (e.g., Customer Success, Product Support, Implementation, Business/Data Analyst)
Experience using data to identify trends, issues, or opportunities and drive action
Demonstrated ability to manage multiple customers, projects, or priorities simultaneously
Strong communication skills with the ability to explain complex concepts to non-technical audiences
Comfortable working both independently and cross-functionally
Proficiency with tools such as Excel and SQL for data analysis
Legally authorized to work in the country where this role is located

Nice To Haves

Experience working in a B2B SaaS environment
Exposure to product usage data, customer analytics, or adoption metrics
Academic or practical knowledge of financial concepts (planning, budgeting, forecasting, consolidation)
Experience supporting or contributing to software implementations or onboarding programs
Strong problem-solving skills with the ability to proactively identify and address issues
Experience creating scalable resources (documentation, training, playbooks)
High attention to detail with the ability to prioritize in a fast-paced environment

Responsibilities

Analyze customer usage data and behavior to identify adoption gaps and opportunities
Drive product adoption initiatives that move customers from onboarding to sustained usage
Partner with customers to provide best practice guidance and model design recommendations tailored to their needs
Deliver training and enablement that simplifies complex product concepts and drives user confidence
Act as a trusted advisor, guiding customers through challenges and influencing product usage decisions
Support and resolve client issues, including solution validation, performance testing, and troubleshooting
Create scalable resources (documentation, videos, playbooks) to improve customer experience at scale
Proactively identify opportunities to improve processes, programs, and the overall customer journey
Collaborate cross-functionally and contribute to internal initiatives that enhance adoption and efficiency

Benefits

Comprehensive health, dental, vision, and mental-health coverage
Retirement savings with employer contributions
Parental leave top-up
Annual wellness allowance
Generous paid time off including vacation and sick time
Social events, team activities, and opportunities to build community
Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next

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