Product [Multiple Positions Available]

JPMorgan Chase & Co.•Jersey City, NJ

22h•Onsite

About The Position

This role involves developing and delivering Business Review presentations for Automated Clearing House (ACH) Premier Clients to foster client engagement. The position requires guiding and facilitating in-person and virtual review sessions to communicate actionable insights and influence senior-level client decision-making. The individual will serve as an advisor and primary escalation point for all Premier Client inquiries. Key responsibilities include designing contingency plans for duplicate ACH payments, optimizing cut-off time processes, and resolving research requests. The role also entails conducting data analysis on Return Item Monitoring for Premier Clients, identifying root causes, recommending strategic solutions, and providing authoritative guidance to ensure strict compliance with ACH rules, mitigate operational risk, and drive measurable improvements in payment performance. Furthermore, the position will drive ACH product enhancements by leveraging feedback from Premier Clients and guiding the full product lifecycle as an ACH subject matter expert. This includes researching and diagnosing issues, identifying solutions, and partnering with the Technology team to implement changes. The role requires delivering customized data-driven reporting solutions that support clients' strategic business objectives and performing portfolio analysis for Premier Clients to uncover opportunities for new product adoption and cross-selling, presenting tailored recommendations to maximize client value. Collaboration with cross-functional teams such as product, operations, and compliance is essential to resolve client issues, streamline processes, and enhance service delivery. The individual will monitor and interpret industry trends and regulatory developments, advising clients on emerging risks and opportunities. Maintaining documentation of client interactions, strategic action plans, and follow-up activities is also a key duty.

Requirements

Master's degree in Engineering Management, Business Management, or related field of study plus 3 years of experience in the job offered or as Product, System Analyst, Software Engineer, System Engineer, or related occupation.
Alternatively, a Bachelor's degree in Engineering Management, Business Management, or related field of study plus 5 years of experience in the job offered or as Product, System Analyst, Software Engineer, System Engineer, or related occupation.
Three (3) years of experience with participating in the product development life cycle starting from ideation, planning and strategy, requirement gathering and design, development and execution, launch and go to market, and post launch management.
Three (3) years of experience with performing quantitative market analysis and segmentation using Tableau, Power BI, and advanced Excel functionalities including VLOOKUP and Pivot Tables to analyze client performance and identify revenue opportunities.
Three (3) years of experience with conducting discovery and defining requirements across the product life cycle.
Three (3) years of experience with defining product requirements and authoring user stories, acceptance criteria, and issue tracking, in project management tools including Jira and Confluence.
Two (2) years of experience with developing and maintaining interactive dashboards that track transaction volume, value, and latency KPIs for payment flows.

Responsibilities

Develop and deliver Business Review presentations for Automated Clearing House (ACH) Premier Clients.
Guide and facilitate in-person and virtual review sessions to communicate actionable insights and influence client decision-making at senior levels.
Serve as an advisor and primary escalation point for all Premier Client inquiries.
Design contingency plans for duplicate ACH payments, optimize cut-off time processes, and resolve research requests.
Conduct data analysis on Return Item Monitoring for Premier Clients, identifying root causes, recommending strategic solutions, and providing authoritative guidance to clients.
Drive ACH product enhancements by leveraging feedback from Premier Clients and guiding the full product lifecycle as an ACH subject matter expert.
Research and diagnose issues, identify solutions, and partner with the Technology team to implement changes.
Deliver customized data-driven reporting solutions that directly support and advance clients' strategic business objectives.
Perform portfolio analysis for Premier Clients to uncover opportunities for new product adoption and cross-sell, and present tailored recommendations to maximize client value.
Collaborate cross-functionally with product, operations, and compliance teams to resolve client issues, streamline processes, and enhance overall service delivery.
Monitor and interpret industry trends and regulatory developments, advising clients on emerging risks and opportunities.
Maintain documentation of client interactions, strategic action plans, and follow-up activities.