Product Director [Multiple Positions Available]

JPMorgan Chase & Co.•New York, NY

2d•$241,925 - $285,000•Onsite

About The Position

Drive the development and execution of innovative digital product solutions, owning the strategic product development roadmap to ensure alignment with firmwide objectives and key results (OKRs). Define and implement the strategic product vision to elevate an ideal omnichannel client and advisor digital experience, ensuring seamless onboarding and engagement across various channels. Own the end-to-end process for optimizing the coordination and reporting of key deliverables for the broader team. Analyze, model, and manage the day-to-day coordination for a full end to end digital product platform. Oversee the implementation of firmwide product delivery processes, including agile methodologies, OKR processes, budgeting, and product model work. Collaborate with key stakeholders from business, technology, legal, compliance, service, operations, marketing, and communications to elicit requirements, feedback, and buy-in. Understand client and advisor needs, create user journeys, and ensure execution to advance current capabilities and drive the next generation of digital solutions. Identify and elaborate on critical user journeys, use cases, workflows, and business processes that align with product vision/goals and partner with firmwide product, technology, design, and data partners to build them. Develop plans and execute product releases, maintenance, and retirement as needed. Partner with digital channels, operations, service, and technology teams to assure effective communication of requirements and rapid delivery of key product releases. Drive development of adequate program support across nontechnology teams, including Field Engagement and Adoption, Client Service, Legal, Compliance, and Risk. Review data analysis performed by junior employees, and independently define and track OKRs/KPIs and product/program adoption and usage metrics, evangelizing for adoption. Oversee junior-level employees' tracking and reporting of strategic deliverables and risks, and directly communicate/deliver the reports to senior leadership, specifically highlighting for senior leadership the strategies and risks involved. Independently develop, edit, and present internal reports to partners and senior leaders in order to create transparency.

Requirements

Master's degree in Business Administration, Finance, Engineering (any), or related field of study plus 7 years of experience in the job offered or as Product Director, Product Manager, Wealth Management Consultant, or related occupation
Bachelor's degree in Business Administration, Finance, Engineering (any), or related field of study plus 10 years of experience in the job offered or as Product Director, Product Manager, Wealth Management Consultant, or related occupation
Seven (7) years of experience with financial products, markets, and regulations relevant to private banking and wealth management
Seven (7) years of experience developing and implementing long-term strategies that align with a bank's goals and market opportunities
Seven (7) years of experience translating high-net-worth individuals' needs and preferences relating to their banking, investment, and wealth management experiences into product features and services that enhance the customer experience and drive business growth
Seven (7) years of experience performing data analysis to assess product performance, identify trends, and make data-driven decisions
Seven (7) years of experience managing product delivery projects end-to-end including planning, execution, and coordination with cross-functional teams
Seven (7) years of experience presenting strategies to and collaborating with stakeholders
Seven (7) years of experience working with financial technology (FinTech) and digital banking platforms
Seven (7) years of experience liaising with design, IT, development, data, and operations teams
Seven (7) years of experience developing program support across non- technology teams including field engagement and adoption, client service, legal, compliance, and risk
Seven (7) years of experience defining and tracking KPIs, OKRs, and product and program adoption and usage metrics

Nice To Haves

Any amount of experience with the regulatory environment affecting private banking including compliance requirements and risk management practices
Any amount of experience setting up project structures and planning work effort for complex projects
Any amount of experience with project management methodologies and tools
Any amount of experience with business process analysis, workflow reviews, and business process reengineering
Any amount of experience with investments, modern portfolio theory, and efficient-markets theory for asset pricing
Any amount of experience analyzing portfolio performance and evaluating options and futures contracts
Any amount of experience with competitive analysis, product positioning, and assessment of product distribution channels
Any amount of experience with information systems including large-scale enterprise systems used for management
Any amount of experience with information systems analysis
Any amount of experience with systems design
Any amount of experience with database systems
Any amount of experience with knowledge management systems
Any amount of experience evaluating technology choices and supporting acquisitions from a product perspective
Any amount of experience with product design and development processes
Any amount of experience communicating recommendations to management that are supported by analysis
Any amount of experience collaborating with cross-functional teams

Responsibilities

Drive the development and execution of innovative digital product solutions
Own the strategic product development roadmap to ensure alignment with firmwide objectives and key results (OKRs)
Define and implement the strategic product vision to elevate an ideal omnichannel client and advisor digital experience
Ensure seamless onboarding and engagement across various channels
Own the end-to-end process for optimizing the coordination and reporting of key deliverables for the broader team
Analyze, model, and manage the day-to-day coordination for a full end to end digital product platform
Oversee the implementation of firmwide product delivery processes, including agile methodologies, OKR processes, budgeting, and product model work
Collaborate with key stakeholders from business, technology, legal, compliance, service, operations, marketing, and communications to elicit requirements, feedback, and buy-in
Understand client and advisor needs, create user journeys, and ensure execution to advance current capabilities and drive the next generation of digital solutions
Identify and elaborate on critical user journeys, use cases, workflows, and business processes that align with product vision/goals
Partner with firmwide product, technology, design, and data partners to build them
Develop plans and execute product releases, maintenance, and retirement as needed
Partner with digital channels, operations, service, and technology teams to assure effective communication of requirements and rapid delivery of key product releases
Drive development of adequate program support across nontechnology teams, including Field Engagement and Adoption, Client Service, Legal, Compliance, and Risk
Review data analysis performed by junior employees
Independently define and track OKRs/KPIs and product/program adoption and usage metrics, evangelizing for adoption
Oversee junior-level employees' tracking and reporting of strategic deliverables and risks
Directly communicate/deliver the reports to senior leadership, specifically highlighting for senior leadership the strategies and risks involved
Independently develop, edit, and present internal reports to partners and senior leaders in order to create transparency