Product Training Specialist II - Ventrac

The Toro Company • Orrville, OH

2d • Onsite

About The Position

Ventrac, a division of The Toro Company located in Orrville, Ohio, is a premier innovator of equipment for turf and landscape grounds management, sidewalk snow removal, and specialty grounds care maintenance. The primary role of the Product Training Specialist II is to develop and deliver sales and technical training to Ventrac dealers, technicians, and sales staff by leading and facilitating factory sales and service training events at Ventrac’s Training Center in Orrville, OH. This role also involves developing, updating, and distributing sales and service training content for in-person events or for new dealer onboarding. Factory training includes facilitating and coordinating various customer events and internal training. Travel time required will be up to 50% to support Ventrac sales and service teams at trade shows, dealer sales events, or field technical training.

Requirements

• 2+ years’ experience in public speaking and/or teaching in a classroom environment with the ability to connect with the audience and hold their attention
• 2+ years’ experience troubleshooting and working with hydraulic, electrical, and mechanical systems with the ability to deliver in-depth presentations and develop accurate training materials for them.
• Must enjoy speaking with, instructing, and interacting with people from various backgrounds, languages, and ethnic groups (including through the use of an interpreter)
• Excellent oral and written English communication skills
• Demonstrate ability to maintain composure and communicate effectively with unhappy customers
• Proven ability to work as part of a team, accept feedback and make necessary changes
• Excellent computer and keyboarding skills (Microsoft Office, Internet)
• Strong interpersonal skills – professional, courteous, friendly, and helpful
• Self-motivated with excellent project, time management and organization skills
• Must be able to sit and stand for extended periods of time; physically able to operate and repair Ventrac equipment including bending, kneeling, or laying down to work on it.
• Able to occasionally lift 45 lbs.
• May require up to 50% travel time.
• Must have, or be able to gain a Medical Examiner’s Certificate

Nice To Haves

• 5+ years’ experience training technicians on how to repair and service Ag, Auto or Commercial Turf equipment
• 5+ years’ experience troubleshooting and repairing commercial turf equipment including small gasoline and diesel engines, hydraulic system and 12-volt electrical systems.
• 2+ years of certified training in Ag/Diesel or Sports/Commercial Turf equipment repair
• Prior experience working in Technical Customer Service
• Previous work experience troubleshooting, diagnosing and repairing Ventrac equipment

Responsibilities

• Develop and maintain in-depth technical training curriculum (includes power point presentation, video, lab exercises, and written content)
• Train dealer technicians through service training events, video presentation, and web-based learning
• Conduct training sessions for Ventrac international distributors (may require use of an interpreter)
• Develop training material for use at customer clinics that is relevant and understandable for end users
• Report on training program effectiveness and suggest improvements to training criteria
• Deliver sales training content according to business needs and ensure all gaps in knowledge, skills, and competency have been fulfilled. This training must be compliant with safe operation of Ventrac equipment.
• Present and lead training sessions for large groups both in the classroom setting, lab, and hands-on at VPI Bridgeway Training Center (Sales training events, sales meetings, internal training with VPI staff, etc.)
• Provide in-depth technical explanation of Ventrac systems including troubleshooting basics, critical repair procedures and proper maintenance practices for dealer service teams
• Build and maintain a good rapport with dealership sales and service personnel (domestic and international)
• Address product concerns or failure trends with the Service department and other departments as needed
• Attend Ventrac trade shows to support sales efforts and answer technical questions from customers

Benefits

• Competitive salary
• Affordable and top tier medical/dental/vision plan
• 401k
• Dress for your day (casual dress code)
• Two onsite cafes
• Large break rooms
• Mental health resources
• Financial health resources
• 20 hours of paid time to volunteer in the community
• Tuition reimbursement
• Opportunities to move into new areas of interest
• Promotion opportunities
• Eligibility to participate in an incentive program based on individual and organizational performance
• DailyPay app for early access to earned wages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed