Product Technical Lead, Partnerships and Integrations

Pacific Life • Charlotte, NC

1d • Onsite

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Product Technical Lead, Partnerships and Integrations to join our Workforce Benefits Division in our Charlotte, NC office. The Product Technical Lead, Partnerships and Integrations serves as the people manager for the Integration/API Engineering team and the technical leader for the Partnerships value stream within Workforce Benefits. This role is accountable for MuleSoft platform health, integration architecture, and team delivery, while also providing end‑to‑end technical leadership for Partnership solutions through cross‑functional influence, architecture stewardship, and design authority.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• 10+ years of experience in application integration, platform engineering, or solution architecture.
• 5+ years of experience as a people manager, specifically leading engineering or platform teams.
• Strong hands‑on expertise with MuleSoft and modern integration patterns (REST APIs, event‑driven, file‑based).
• Experience providing technical leadership for cross‑functional value streams without direct line management.
• Cloud experience (AWS preferred).
• Background in regulated industries such as insurance or financial services preferred.

Nice To Haves

• Deep MuleSoft expertise including orchestration, transformation, and partner integrations.
• Experience supporting B2B or external partner platforms.
• Familiarity with Snowflake, ETL frameworks, or enterprise scheduling tools.
• Knowledge of Group Benefits insurance domains (Enrollment, Billing, Claims, Distribution).

Responsibilities

• Act as the domain technical lead for integrations, establishing platform standards, architecture patterns, and integration best practices.
• Lead, coach, and manage the integration engineering team, including API engineers and related integration roles. Set expectations, manage capacity, conduct performance reviews, and develop team capabilities within an agile / scaled‑agile model.
• Ensure the team delivers secure, scalable, reliable API‑led and data integration solutions aligned to enterprise standards.
• Serve as the technical leader for the Partnerships value stream, owning end‑to‑end technical solution design across APIs, services, integration workflows, and data flows.
• Partner with product managers, business leaders, architects, delivery, and enterprise teams to translate partnership needs into executable technical designs.
• Provide architectural direction, design review, and technical decision‑making across initiatives supporting external partners.
• Influence implementation teams across domains through standards, guidance, and hands‑on design leadership.
• Define and govern integration and solution architecture artifacts, including diagrams, sequence flows, data mappings, and technical specifications.
• Apply modern integration patterns, including RESTful APIs, event‑driven architectures, batch/file‑based integrations, and ETL processes.
• Ensure consistency and reuse across integration solutions supporting both internal systems and third‑party partners.
• Establish testing, release, and quality standards to minimize production defects and support reliable delivery.
• Serve as the escalation point for MuleSoft‑related production incidents, driving root‑cause analysis and resolution.
• Define and enforce integration governance covering API lifecycle management, versioning, security, and documentation.
• Partner with enterprise security and platform teams to ensure compliance with network, application, data, and identity security requirements.

Benefits

• Medical, Dental, Vision
• Wellbeing Reimbursement Account
• Paid Time Off
• Holiday Schedules
• Financial Planning Time Off
• Paid Parental Leave
• Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior