Product Technical Lead, Partnerships and Integrations

Pacific Life • Charlotte, NC

2d • Onsite

About The Position

Pacific Life is seeking a talented Product Technical Lead, Partnerships and Integrations to join their Workforce Benefits Division. This role serves as the people manager for the Integration/API Engineering team and the technical leader for the Partnerships value stream. The position is accountable for MuleSoft platform health, integration architecture, and team delivery, while also providing end-to-end technical leadership for Partnership solutions through cross-functional influence, architecture stewardship, and design authority.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• 10+ years of experience in application integration, platform engineering, or solution architecture.
• 5+ years of experience as a people manager, specifically leading engineering or platform teams.
• Strong hands-on expertise with MuleSoft and modern integration patterns (REST APIs, event-driven, file-based).
• Experience providing technical leadership for cross-functional value streams without direct line management.
• Cloud experience (AWS preferred).
• Background in regulated industries such as insurance or financial services preferred.

Nice To Haves

• Deep MuleSoft expertise including orchestration, transformation, and partner integrations.
• Experience supporting B2B or external partner platforms.
• Familiarity with Snowflake, ETL frameworks, or enterprise scheduling tools.
• Knowledge of Group Benefits insurance domains (Enrollment, Billing, Claims, Distribution).

Responsibilities

• Act as the domain technical lead for integrations, establishing platform standards, architecture patterns, and integration best practices.
• Lead, coach, and manage the integration engineering team, including API engineers and related integration roles.
• Set expectations, manage capacity, conduct performance reviews, and develop team capabilities within an agile / scaled-agile model.
• Ensure the team delivers secure, scalable, reliable API-led and data integration solutions aligned to enterprise standards.
• Serve as the technical leader for the Partnerships value stream, owning end-to-end technical solution design across APIs, services, integration workflows, and data flows.
• Partner with product managers, business leaders, architects, delivery, and enterprise teams to translate partnership needs into executable technical designs.
• Provide architectural direction, design review, and technical decision-making across initiatives supporting external partners.
• Influence implementation teams across domains through standards, guidance, and hands-on design leadership.
• Define and govern integration and solution architecture artifacts, including diagrams, sequence flows, data mappings, and technical specifications.
• Apply modern integration patterns, including RESTful APIs, event-driven architectures, batch/file-based integrations, and ETL processes.
• Ensure consistency and reuse across integration solutions supporting both internal systems and third-party partners.
• Establish testing, release, and quality standards to minimize production defects and support reliable delivery.
• Serve as the escalation point for MuleSoft-related production incidents, driving root-cause analysis and resolution.
• Define and enforce integration governance covering API lifecycle management, versioning, security, and documentation.
• Partner with enterprise security and platform teams to ensure compliance with network, application, data, and identity security requirements.

Benefits

• Medical, Dental, Vision
• Wellbeing Reimbursement Account
• Paid Time Off
• Holiday Schedules
• Financial Planning Time Off
• Paid Parental Leave
• Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior