Product Support Supervisor - Diabetes Care
About The Position
At MiniMed, we're on a mission to transform diabetes care — giving people the freedom to live fuller, healthier lives. We are looking for an experienced and motivated Product Support Supervisor to lead our customer-facing support team. In this role, you will be the heartbeat of our customer experience — ensuring every interaction is handled with expertise, empathy, and efficiency. This is a people-first leadership role where you will coach, develop, and inspire a team of support professionals while driving operational excellence and delivering outstanding service to both internal and external customers. If you are someone who thrives on building great teams, solving complex problems, and making customers feel genuinely supported — this role was made for you.
Requirements
- Data analytics
- Drive operational excellence
- A genuine passion for people development and customer satisfaction
- Proven experience in customer service or product support environments
- High School Diploma (or equivalent) and 5+ years of relevant experience
- Associate's Degree and 3+ years of relevant experience
- Bachelor's Degree and 1+ year of Customer Service Supervisory experience OR 3+ years of Customer Service experience
Nice To Haves
- Some experience in AI
- Experience in highly regulated industry
- Excellent oral and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent collaboration and problem-solving skills
- Demonstrated ability to lead, coach, and develop teams
- Strong understanding of work scheduling, prioritization, and process execution
- Solid knowledge of operational and technical practices within customer support
Responsibilities
- Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
- Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
- Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.
Benefits
- health, dental, and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- life insurance
- long-term disability leave
- dependent daycare spending account
- incentive plans
- 401(k) plan with company match
- short-term disability coverage
- paid time off and holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
