Product Support Specialist - Architectural Signage & Washroom Systems

Inpro•Muskego, WI

About The Position

Inpro is a leading manufacturer and global provider of high-performance, design-forward architectural products for commercial buildings. We are seeking a Product Support Specialist for our Endurant, Washroom Systems, and Signscape, Architectural Signage divisions to handle the daily sales and customer service support functions for our product team. The Product Support Specialist is a member of the Product Management team supporting Inpro sales and customer service with product data, custom quotes, and technical information, becoming a go-to product expert. This role requires an organized, detail-oriented individual with a collaborative mindset, and an interest in learning more about product management.

Requirements

2-year technical degree or 1-3 years relevant work experience.
Ability to make good decisions, prioritize tasks and follow through to completion.
Ability to work well under pressure and meet deadlines.
Working knowledge of office equipment and software applications.
Willingness to learn and grow your career.

Nice To Haves

Experience with B2B products in a manufacturing setting.
Knowledge of commercial and healthcare design trends.
Passion for commercial design trends and understanding market needs.

Responsibilities

Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
Create custom part numbers for the sales and customer service teams.
Verify dimensions on customer supplied order forms and send to vendors for quotes.
Enter purchase orders and requests for new product samples and materials.
Provide product data and information upon request and help product managers develop internal product information resources.