Technical Customer Support Professional

Trimble Inc.•Westminster, CO

2d•$58,300 - $80,100•Onsite

About The Position

Elevate Global Collaboration as our next Product Support Specialist (Trimble Connect)! Are you ready to be the bridge between complex technology and real-world solutions? As a Product Support Specialist at Trimble, you will become a domain expert for Trimble Connect, solving intricate technical challenges and guiding global users toward success. This is your chance to join a purpose-driven team where your problem-solving skills directly impact how the world builds and collaborates. In this role, you will transition from a traditional support provider to a high-impact Subject Matter Expert, directly influencing product quality by leading cross-functional meetings and sharing critical analytics with internal stakeholders. You won't just follow scripts; you will own complex technical workflows and shape the support strategy for a premier digital construction platform.

Requirements

2+ years of field experience or higher education in a technical or relevant professional field of study.
Proven expertise in complex troubleshooting and the ability to identify and resolve software workflow defects.
Familiarity with Salesforce or similar CRM software.
Strong communication skills with a talent for explaining technical concepts to audiences with varying levels of expertise.
Demonstrated ability to work independently, manage high-priority projects, and thrive in a collaborative team environment.

Nice To Haves

Previous experience in digital construction, AECO industries, or cloud-based collaboration tools.

Responsibilities

Master the Trimble Connect ecosystem to provide advanced technical support and guidance to global distribution partners and end users.
Lead high-level product meetings to present support analytics, defects, and enhancements, driving swift resolutions that improve the customer experience.
Spearhead the creation of technical documentation and workflow notes to empower peers and streamline global support processes.
Troubleshoot diverse and complex data issues using remote access tools, walking customers through sophisticated digital construction workflows.
Collaborate with multiple Trimble divisions to resolve tier-level technical challenges, ensuring the digital and physical worlds remain seamlessly connected.