Product Support Specialist - Wearables

Garmin International, Inc.•Tucson, AZ

1d•Onsite

About The Position

Garmin is seeking a full-time Product Support Specialist for its Wearables product segment at its Tucson, Arizona location. The role provides basic technical customer support for Garmin consumer products through phone calls, emails, chats, and web posts, with the goal of helping customers resume their activities. The specialist escalates issues for resolution, documentation, and follow-up when necessary. The scheduled hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The position requires reliable attendance, professional customer interactions, accurate documentation, and collaboration with other Garmin associates. The position is eligible for Garmin's benefit program; details are available through Garmin Benefits.

Requirements

High school diploma or GED.
Demonstrated interest in the product segment and in developing product knowledge.
Demonstrated customer service expertise.
Proficient verbal, written, and interpersonal communication skills.
Personal or professional demonstrated technical aptitude, problem-solving, and troubleshooting ability.
Professionalism, a team-oriented approach, a positive attitude, and the ability to work well with others.
Excellent time management and follow-up skills.
Demonstrated reliable and predictable attendance.
Demonstrated computer skills and the ability to navigate multiple screens.

Responsibilities

Resolve basic customer concerns about Garmin products and services through phone calls, email, chat, and social media or web formats.
Provide professional support to Garmin customers and maintain professional interactions with co-workers.
Develop knowledge of Garmin product specifications, capabilities, and operation.
Stay current on changes to policies, procedures, and product offerings.
Complete tasks and projects of basic complexity accurately and on time, following defined processes.
Document work thoroughly, in an organized and timely manner.
Work a consistent and reliable schedule as identified by management.
Collaborate professionally with Garmin associates to achieve team goals, including assisting team members and sharing ideas and information.