Product Support Specialist - HammerHead

The Toro Company • Lake Mills, WI

21h • Onsite

About The Position

HammerHead, a division of The Toro Company located in Lake Mills, Wisconsin, is seeking a Product Support Specialist. This role provides technical assistance and support for Cured-In-Place Pipe (CIPP) and other underground technical equipment. The specialist will be responsible for troubleshooting, diagnosing, and resolving technical issues, as well as providing training and guidance to customers and field technicians. This position also involves direct sales support to customers and internal employees through various communication channels, requiring the establishment and maintenance of positive customer relationships. A high level of technical expertise related to HammerHead's product line is essential. Applicants must be legally authorized to work in the United States; sponsorship is not available. This is an onsite position based in Lake Mills, WI, requiring a 5-day onsite schedule.

Requirements

• High School or GED equivalent required.
• A minimum of 2-5 years of prior experience in a technical, mechanical or customer service setting.
• Customer-focused with a commitment to providing high-quality support.
• Proficiency in using technical support software and tools.
• Maintain a current vehicle operator’s license.
• Ability to obtain and maintain an US Passport due to international travel in the future.

Nice To Haves

• Bachelors or Associates degree in engineering, technical support, or a related field preferred.
• Training and experience in sales and marketing.
• A very high level of technical expertise related to our product line or the underground industry is preferred.

Responsibilities

• Provide technical support and troubleshooting for CIPP and underground technical equipment.
• Diagnose and resolve technical issues reported by customers and field technicians.
• Conduct training sessions for customers and internal staff on the proper use and maintenance of equipment.
• Collaborate with engineering and product development teams to address recurring issues and improve product performance.
• Maintain detailed records of support activities, including issues reported, solutions provided, and customer interactions.
• Assist in the development of technical documentation, including user manuals, troubleshooting guides, and training materials.
• Rental fleet management including rental and availability.
• Warranty administration management.
• Stay up-to-date with industry trends and advancements in CIPP and underground technical equipment.
• Create and maintain business relationships with customers.
• Assist sales managers in planning and conducting sales training programs, including equipment demonstration, equipment shows, dealership training events and customer delivered training events.
• Make presentations to groups of people, including gathering, organizing and effectively communicating technical information about technical systems.

Benefits

• Competitive salary
• Affordable and top tier medical/dental/vision plan
• 401k
• Dress for your day (casual dress code)
• Wellness resources (mental health, financial health)
• 20 hours of paid time to volunteer in the community
• Growth Opportunities (Tuition reimbursement, opportunities to move into new areas of interest, promotion opportunities)
• Access to pay early with the Even app

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees