Product Support Specialist
Weidmuller Ltd•Markham, ON
•CA$70,000 - CA$80,000•Hybrid
About The Position
Provide technical support to the local Sales organization and customers by identifying the most suitable and cost-effective solutions. Develop and present technical proposals for applied products and technologies to support the end-to-end sales process. Serve as a key technical resource for supporting divisions.
Requirements
- Bachelor’s degree, diploma, or equivalent experience in Mechatronics, Electrical/Electronic, Mechanical, Software Engineering
- Experience with Industrial Control products and/or application knowledge in industrial automation
- Successful completion of the certified Engineering Launchpad training program (3 months) will be required
- Additional certified Sales Launchpad training is expected to be completed within the first year
Nice To Haves
- Competency with programming languages such as ANSI C, Structured Text (ST), Ladder Diagram (LD), Python, Node-Red, and familiarity with Codesys is considered a strong asset
Responsibilities
- Provide technical guidance and input on customer, channel, and sales engineer inquiries related to Weidmüller products, systems, and applications.
- Support technical meetings, product presentations, and negotiations with expert advice.
- Perform analytical and diagnostic evaluations to assess customer requirements and recommend the most appropriate technical solutions that align with product capabilities and business objectives.
- Propose solutions for complex and customized inquiries.
- Prepare and deliver in-depth technical presentations and product demonstrations to both internal teams and external customers, addressing complex product-related topics.
- Deliver training sessions on products, solutions, and services to enhance internal and customer knowledge.
- Prepares demonstration equipment for sales team, partners, and our end customers.
- Draft and review technical articles and documentation for publication and internal use.
- Analyze customer requirements and competitor offerings using market intelligence and input from the sales organization.
- Complete technical cross-references as needed to support competitive positioning.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
