Product Support Specialist

Copart•Dallas, TX

2d•Hybrid

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide. Copart connects vehicle sellers with more than 750,000 buyers in over 190 countries. The company is committed to providing an unmatched experience through its people, processes, and technology. This role is within the Process & Innovation team and reports to the Product Manager. The Business Support Specialist will help shape the future of enterprise operational processes by partnering with technology and field leaders to identify opportunities, construct project requirements, perform user acceptance testing (UAT), and drive process enhancements. The ideal candidate is inquisitive, collaborative, and resourceful, capable of turning observations into practical, scalable improvements. The role focuses on understanding current operational processes, identifying areas for improvement, and overseeing the implementation and adoption of enhancements to boost efficiency, automation, and KPI performance.

Requirements

Experience working in a change-centric environment and collaborating across teams
Strong communication and interpersonal skills
Comfortable working with various business teams including senior/executive level leadership
Ability to translate field observations into structured business requirements and improvement opportunities
Technology/AI forward mindset and able to quickly learn new systems, workflows, and tools
Strong organizational skills and attention to detail
Ability to manage multiple projects or initiatives at once

Nice To Haves

Background in product, user acceptance testing (UAT), process improvement, operations, business analysis, or transformation
Experience working on workflow improvements, automation, and/or efficiency initiatives
Exposure to operations, operational support functions, or large-scale process environments
Experience turning business needs into solution requirements or implementation plans

Responsibilities

Conduct field visits to observe current-state processes and identify improvement opportunities
Build clear, actionable project requirements based on field feedback, operational realities, and performance data
Define current and future-state workflows with an emphasis on scalability, execution and automation
Partner with technology, operations, sales, and business stakeholders to design and implement process enhancements
Prioritize process enhancement opportunities based on business value, risk, and operational impact
Track the success of process changes through KPI impact, adoption, efficiency gains, and field feedback
Lead operational initiatives, business readiness, UAT coordination, implementation, and post-launch validation
Identify blockers, surface risks early, and work cross-functionally to remove obstacles
Document process findings, recommendations, and outcomes in a clear and structured way
Challenge existing assumptions and help the team think bigger about what is possible