Product Support Specialist
CAI•Newark, DE
•Onsite
About The Position
The Medicaid Product Specialist will provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system. This position will be full-time and onsite in Newark, DE.
Requirements
- High school diploma or equivalent
- A minimum of one year of experience in data entry
- At least one year of customer service experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Exceptional organizational skills with keen attention to detail
- Ability to perform and analyze financial calculations with accuracy
- Strong problem-solving skills and ability to synthesize data from multiple sources to inform decisions
- Analytical proficiency to evaluate complex issues and identify patterns, trends, or root causes
- Excellent written and verbal communication skills; fluency in English is required
- Self-motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team-oriented environment
- Reliable transportation to/from the office with punctual attendance
- Availability to work onsite full-time, including occasional Saturdays (minimum once per month, if necessary)
- Capability to remain seated for extended periods and perform desk-based tasks
Nice To Haves
- Familiarity with Medicaid or other public assistance program eligibility requirements
- Bilingual communication skills with strong written proficiency
Responsibilities
- Acquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programs
- Adhere to all CAI and State security protocols and compliance requirements
- Utilize computer inquiry systems to retrieve necessary verification documents and information
- Facilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibility
- Process Medicaid renewal applications for clients renewing their medical benefits
- Analyze financial data and perform calculations for accurate input into the eligibility system
- Conduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinations
- Collaborate with clients to securely collect application documents in digital formats (e.g., PDF, JPG)
- Maintain detailed case management records and documentation using the eligibility system
- Act as witness at fair hearings for client’s appealing their eligibility determination, as necessary
- Participate in individual and team meetings to stay updated on processes, procedures, and policy changes
- Perform additional case management tasks as required to support program goals
Benefits
- medical, dental, and vision insurance
- 401k retirement account access
- paid sick leave
- other paid time off as provided by applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
