Product Support Service Rep. (San Leandro)

Volvo Group•San Leandro, CA

1d•$83,500 - $103,100•Onsite

About The Position

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Our organization is built by people and great teamwork. We are a truly global company, and we believe in the advantage of diversity. Together, we create a workplace that brings the best out of everyone. Here at Volvo Construction Equipment & Services (VCES), we are motivated by the idea that with imagination, hard work and innovation we will lead the way towards developing a world that is cleaner, smarter, and more connected. We believe in a sustainable future.

Requirements

Must have at a minimum, a High School diploma or equivalent, with 2-3 years of experience as an administrative or office assistant.
Computer proficiency, especially with Microsoft products like Excel, and Word is required.
Strong product/industry knowledge related to various types of ground engaging equipment, including, but not limited to excavators, wheel loaders, and articulated hauler trucks.
Knowledge and proficiency with office equipment, dealer networks and Microsoft products
Demonstrates professionalism and approaches others in a tactful and respectful manner while under pressure.
Accepts responsibility for own actions and follows through on commitments.
Works with integrity, treats people with respect, and inspires the trust of others.
Adapts to changes in the work environment and able to deal with the frequent changes, delays, and/or unexpected events.
Requires prolonged periods of sitting and/or standing
Frequent stooping, bending, overhead reaching, lifting, pulling, caring, or pushing objects or materials, up to 25lbs.
Occasional lifting, pulling, caring, or pushing objects or materials, up to 50lbs.
Will work in a noisy, dusty areas with outdoor elements and environment.
Must be able to climb stairs and ladders, steps and use handrails for entering and exiting heavy equipment.

Nice To Haves

Bachelor’s degree or higher from an accredited college in business administration or a related field is highly desired.
2-3 years of experience with warranty, sales or vehicle repair or maintenance work orders is highly preferred.

Responsibilities

Conduct initial assessment of sold equipment for repair needs, in order to proactively determine service needs.
Advises and assist customers with concerns related to service and parts needs.
Answer and assist with technical information and questions for all equipment types an brands represented by VCES-CA.
Assist customers with the sale or ordering and tracking parts.
Train and familiarize customer operators with VCES equipment.
Facilitate communication for equipment rentals, service quote as required.
Maintain a sound working relationship with all departments at VCES.
Conduct machine inspections for trade value estimations.
May deliver parts or provide service for emergency repair needs.
Travel as needed to worksites and check on status of equipment.