Product Support Rep I

Gentex Corporation • Indianapolis, IN

2d • Remote

About The Position

The Product Support Representative I is a key member of the Customer Service Team. This role serves as a frontline liaison to customers, resolving product inquiries, troubleshooting issues, and ensuring satisfaction. This position is open to remote work. Candidates must have a current and continuing right to work in the United States without sponsorship. Additionally, the pay rate for this role is $14.50 per hour.

Requirements

• Minimum of a High School Diploma or GED equivalent.
• 0-1 year of relevant work experience.
• Basic knowledge of MS Office.
• Ability to sit for an extended period-of-time.

Nice To Haves

• Technical knowledge of audio, home theater, or speakers.

Responsibilities

• Respond to phone calls, chats, and support tickets pertaining to questions about company products, including product recommendations and set-up for consumers, dealers and installers.
• Diagnose possible problems with products and offer solutions.
• Troubleshoot passive, active, and wireless systems.
• Identify complex or unresolved issues and escalate them to appropriate team members.
• Educate and guide others on product functionality, best practices, and new features.
• Provide warranty assistance as needed.
• Complete ad hoc projects as directed by the manager.
• Other duties as assigned.

Benefits

• Competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
• A range of benefits and programs to meet our employee needs, based on eligibility.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED