PRODUCT SUPPORT (47515)

ARNOLD MACHINERY COMPANY•Tucson, AZ

10d•Onsite

About The Position

At Arnold Machinery, customer satisfaction starts with exceptional people. Our team in the western U.S. is dedicated to delivering top-tier support, and we’re looking for a motivated individual to join us in the Product Support Sales role. As part of our team, you’ll help drive parts, labor, and equipment sales while enhancing customer satisfaction through efficient and cost-effective solutions. You’ll also play an essential role in mentoring and training the next generation of technicians. You’ll work directly with customers to create sales opportunities, provide support, and ensure their equipment operates at peak performance. Your role will involve communicating effectively with both the customer and internal teams to ensure smooth operations. You will also help manage customer expectations and assist with job coordination.

Requirements

Strong written, verbal, and interpersonal communication skills
Computer literate, with the ability to learn various software tools
Ability to negotiate, lead, and problem-solve effectively
Detail-oriented with strong time management and organizational skills
Knowledge of machinery repair and inventory management
Ability to work under pressure and maintain excellent customer service
High School Diploma or equivalent

Nice To Haves

Previous experience with machinery or a mechanical background is preferred
Strong customer service skills and a willingness to learn

Responsibilities

Act as the primary liaison between customers and the dealership
Drive labor and parts sales, contributing to customer satisfaction
Assist Service Writers with job closing and monitoring of work-in-progress (WIP)
Cold-call potential customers to expand business opportunities
Review and update work schedules, estimates, and quotes
Compile reports and assist with special projects
Train and mentor technicians to develop skills and knowledge