Product Support Sales Representative

Yancey Bros. Co.

About The Position

As the Product Support Sales Representative (PSSR) you will cover an assigned territory establishing and maintaining customer relationships that focus on winning both immediate service needs, and long term maintenance agreements. The PSSR ensures quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

Requirements

Must have a high school diploma or equivalent experience
Excellent analytical, organization, and communication skills.
Employee may be required to submit to customer security requirements including but not limited to additional background checks, drug tests, and provide additional identification
Must have a valid class C Georgia driver’s license and clean driving history
Physically able to operate equipment as well as climb under and on for inspections
Work in extreme weather conditions, around loud noises and other conditions that will require appropriate Personal Protection Equipment to be used.

Nice To Haves

Specific industry experienced desired or an equivalent college degree
Prior sales experience preferred

Responsibilities

Provides constant support of Product Support Manager’s leadership and direction
Increase service sales and market share with all customers in assigned territory
Initial exclusive territory - Athens, Ga.
Maintains current customer and prospect list for assigned territory
Coordinates regular customer visits and follow-up
Perform site audits, technical reviews of customer equipment, and prepare service related proposals
Market customer service agreements (CSA’s)
Maintains customer call lists, opportunity pipeline and equipment lists in SalesLink
Promotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned
Informs Product Support Manager of new customer service opportunities
Advises the Product Support Manager and other appropriate parties of any significant active or potential customer concerns
Consistently maintains positive, productive and mature work ethics
Provide backup to service team as needed, including occasional after hours or vacation coverage responsibility
Works with various vendors to solicit parts or services required to support any proposed service activity
Maintains up to date maintenance contract pricing
Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.