Product Support Representative AK, LA, TX, OK; U.S.A.
About The Position
Tigercat Industries Inc. is seeking a highly motivated, driven, and organized Product Support Representative to cover the Arkansas, Louisiana, Texas, and Oklahoma region of the USA. The role involves extensive travel to troubleshoot and resolve issues with dealer technicians, aiming to minimize machine downtime and support new machine deliveries. Daily close communication with dealers, service managers, the service team, internal management, and engineering is essential. The position also requires conducting root cause analysis of failures for continuous improvement and issue prioritization. Tigercat Industries, a privately owned Canadian company since 1992, specializes in premium quality forestry and off-road industrial equipment, valuing its employees as the core of its success.
Requirements
- Advanced technical expertise in hydraulics, electrical, mechanical, and diesel systems.
- Strong troubleshooting and problem-solving skills with a focus on efficiency.
- Proficient in reading and interpreting drawings, specifications, and technical documentation.
- Post-secondary education in a relevant field (e.g., mechanical engineering, diesel technology, heavy equipment technical certification) or equivalent experience.
- Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.
- Highly organized and self-motivated with the ability to work independently and manage multiple projects simultaneously.
- Adaptable and resourceful with the ability to thrive in a fast-paced and challenging environment.
- Extensive travel within the assigned region and occasional travel to Canada required.
- Passionate about the forestry industry and eager to contribute to our success.
Responsibilities
- Provide on-site technical support to dealers and their technicians, troubleshooting and resolving complex issues to minimize machine downtime.
- Conduct in-depth root cause analysis of equipment failures, identifying trends and implementing effective corrective actions.
- Collaborate closely with dealers, service managers, the service team, engineering, and internal management.
- Support new machine deliveries and ensure smooth customer onboarding.
- Gather and analyze customer feedback to identify areas for product improvement.
- Participate in industry events and represent Tigercat at trade shows.
- Prepare technical reports and maintain accurate documentation.
Benefits
- Family-Oriented Company events (social events, BBQ’s, pizza parties)
- Competitive Wages
- Profit Sharing
- 401k Matching Program
- Skills Development and Training Reimbursement
- Company-Paid Healthcare Benefits
- Employee and Family Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
