Product Support Representative SC, NC, VA; U.S.A.
About The Position
Tigercat Industries Inc. is seeking a highly motivated, driven, and organized Product Support Representative to cover the South Carolina, North Carolina, and Virginia regions of the USA. The successful candidate will be required to travel extensively to troubleshoot and resolve issues with dealer technicians to minimize machine downtime and support new machine deliveries. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. The role involves conducting root cause analysis of failures for continuous improvement and prioritization of issues. Tigercat Industries is a privately owned Canadian company founded in 1992, specializing in the design and manufacture of premium quality forestry and off-road industrial equipment. We believe in empowering our employees to use their training, experience, and expertise to make a difference.
Requirements
- Advanced technical expertise in hydraulics, electrical, mechanical, and diesel systems.
- Strong troubleshooting and problem-solving skills with a focus on efficiency.
- Proficient in reading and interpreting drawings, specifications, and technical documentation.
- Post-secondary education in a relevant field (e.g., mechanical engineering, diesel technology, heavy equipment technical certification) or equivalent experience.
- Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.
- Highly organized and self-motivated with the ability to work independently and manage multiple projects simultaneously.
- Adaptable and resourceful with the ability to thrive in a fast-paced and challenging environment.
- Extensive travel within the assigned region and occasional travel to Canada required.
- Passionate about the forestry industry and eager to contribute to our success.
Responsibilities
- Provide on-site technical support to dealers and their technicians, troubleshooting and resolving complex issues to minimize machine downtime.
- Conduct in-depth root cause analysis of equipment failures, identifying trends and implementing effective corrective actions.
- Collaborate closely with dealers, service managers, the service team, engineering, and internal management.
- Support new machine deliveries and ensure smooth customer onboarding.
- Gather and analyze customer feedback to identify areas for product improvement.
- Participate in industry events and represent Tigercat at trade shows.
- Prepare technical reports and maintain accurate documentation.
Benefits
- Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
- Competitive Wages and Profit Sharing
- 401k Matching Program
- Skills Development and Training Reimbursement
- Company-Paid Healthcare Benefits and EAP (including massages, physiotherapy, vision coverage)
- Employee and Family Assistance Program (EAP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
