Product Support - Harvesting Heads | Southern U.S.A.

Tigercat | MacDonald Steel

9h•Remote

About The Position

Tigercat is seeking a motivated, driven, and organized Product Support Representative specializing in Harvesting Heads, primarily serving the Southern U.S.A. with travel to Canada. The role involves extensive travel to train equipment operators, support new machine deliveries, troubleshoot, and resolve issues with dealer technicians to minimize equipment downtime. This position requires daily close communication with dealers, service managers, the service team, internal management, and engineering. A key responsibility is conducting root cause analysis of failures to drive continuous improvement and prioritize issues.

Requirements

Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
A minimum of 2 years experience working on logging sites with forestry equipment operators
Post-Secondary diploma/degree or equivalent education and experience
Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
Excellent Communication Skills
Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
Computer skills in Microsoft programs
Demonstrated ability to use initiative, work efficiently and independently
Strong organizational skills, planning, and time management skills
Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

Responsibilities

Support new machines deliveries, harvesting heads installations, and equipment demonstrations
Deliver training to operators and dealer technicians for new harvesting heads
Assist dealers with troubleshooting technical issues
Implement root cause failure analysis and effective corrective action
Work with the service department and engineering to improve the quality of Tigercat products
Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
Prepare technical reports and document oral and written communications
Participate in regional and national trade-shows