Product Service Support - Heads | Prairies & West Coast

Tigercat | MacDonald Steel

8h•Remote

About The Position

Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, primarily covering the Prairies and the West Coast. (Manitoba, Saskatchewan, Alberta and British Columbia, Canada) The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.

Requirements

Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
A minimum of 2 years experience working on logging sites with forestry equipment operators
Post-Secondary diploma/degree or equivalent education and experience
Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
Excellent Communication Skills
Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
Computer skills in Microsoft programs
Demonstrated ability to use initiative, work efficiently and independently
Strong organizational skills, planning, and time management skills
Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

Responsibilities

Support new machines deliveries, harvesting heads installations, and equipment demonstrations
Deliver training to operators and dealer technicians for new harvesting heads
Assist dealers with troubleshooting technical issues
Implement root cause failure analysis and effective corrective action
Work with the service department and engineering to improve the quality of TCi products
Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
Prepare technical reports and document oral and written communications
Participate in regional and national trade-shows