Product Support Representative III

MiniMed•Area B (Goat River Valley), BC

About The Position

At MiniMed, every interaction is an opportunity to make a meaningful difference in the lives of people with diabetes. The Product Support Representative III serves as a compassionate and knowledgeable partner to our customers, providing expert support through phone and chat to help them confidently use our products every day. By troubleshooting complex product and software concerns, and guiding customers toward timely, effective solutions, this role directly supports our mission to make every day a better day for people with diabetes. Through documentation and collaboration, the Product Support Rep III also helps drive continuous product improvements—ensuring our solutions remain reliable, innovative, and centered on the needs of the people we serve. Responsibilities may include the following and other duties may be assigned.

Requirements

4+ years of product support experience in medical device or other highly regulated industry

Nice To Haves

5+ years experience of product support experience in medical device industry
Professional experience with customer conflict and complex situation resolution
Demonstrated experience working in cross functional teams on technical assignment
Professional experience with both independent workstream management and team collaboration

Responsibilities

Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.
Bilingual French and English is required to best support our customers