Product Support Representative II
FIS Global•Milwaukee, WI
•Onsite
About The Position
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?
Requirements
- High school diploma or GED
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Documents client information and recurring technical issues to support product quality programs and product development
- Knowledge of FIS products and services
- Strong analytical skills
- Knowledge in programming, business analysis or implementation of software products
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Extremely comfortable working with computers and a variety of applications
- Excellent oral and written communications skills
- Strong problem-solving skills
Nice To Haves
- Bilingual Spanish Preferred
Responsibilities
- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
- Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed.
Benefits
- A competitive salary and benefits
- A work environment built on collaboration, flexibility, and respect
- Varied and challenging work to help you grow your technical skillset
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
