Product Support Manager

Papé Group•Sparks, NV

1d•$95,000 - $108,000•Onsite

About The Position

Pape’ Material Handling, a premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead our team in Sparks, NV. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service operations at the Pape Material Handling branch in Sparks, NV. Every day, you will manage appropriate levels of work in process, establish and communicate goals, forecast sales and required inventory levels, monitor expenses, maintain staff levels, coach members, and maintain customer relations. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, results-driven, and have the desire to create a great experience for our members and customers.

Requirements

Prior successful management experience in a capital retail goods operation.
Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
Knowledge and experience with material handling equipment preferred.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Excellent communication and customer relations skills.
Driver’s license with a good driving record.

Responsibilities

Directs and oversees the parts and service operations at the Pape Material Handling branch in Sparks, NV.
Manage appropriate levels of work in process.
Establish and communicate goals.
Forecast sales and required inventory levels.
Monitor expenses.
Maintain staff levels.
Coach members.
Maintain customer relations.