Product Support Manager

Papé Jobs • Sparks, NV

1d • Onsite

About The Position

Pape’ Material Handling, a premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead our team in Sparks, NV. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service operations at the Pape Material Handling branch in Sparks, NV. Every day, you will manage appropriate levels of work in process, establish and communicate goals, forecast sales and required inventory levels, monitor expenses, maintain staff levels, coach members, and maintain customer relations. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, results-driven, and have the desire to create a great experience for our members and customers.

Requirements

• Prior successful management experience in a capital retail goods operation.
• Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
• Knowledge and experience with material handling equipment preferred.
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Excellent communication and customer relations skills.
• Driver’s license with a good driving record.

Nice To Haves

• Knowledge and experience with material handling equipment

Responsibilities

• Directs and oversees the parts and service operations at the Pape Material Handling branch in Sparks, NV.
• Manages appropriate levels of work in process.
• Establishes and communicates goals.
• Forecasts sales and required inventory levels.
• Monitors expenses.
• Maintains staff levels.
• Coaches members.
• Maintains customer relations.
• Provides exceptional customer service to our customers.

Benefits

• Competitive pay based on your skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• Paid Holidays
• Advancement opportunities (promoting from within)
• Open-door policy
• Training and mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed