Product Support Manager, Elevator

KONE•Moline, IL

3d•Onsite

About The Position

Are you ready to make your next career move to join our team as our Product Support Manager, Elevator for KONE Americas in KONE Moline, IL? Do you enjoy managing technical parts inquiries, identifying material solutions, and supporting product lifecycle and spare parts availability? Does managing internal stakeholders, supplier relationships, and cross-functional teams to resolve technical and operational challenges motivate you? Do you thrive in fast-paced environments where you balance customer requests, new product support, inventory analysis, and multiple concurrent priorities? Are you skillful with help desk platforms, data analysis tools, and systems used to support parts identification, application engineering, and inventory management? Do you demonstrate a passion for quality and results through effective problem-solving, process improvements, and timely case resolution? Are you committed to supporting operational excellence by ensuring accurate material recommendations, product support, and continuous team development? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! Location of position: Moline, IL.

Requirements

5+ years of progressive and successful experience in managing product support activities, preferably within the Elevator industry.
4-year technical degree, preferably in engineering or 6+ years work experience in Elevator Industry.
Strong understanding of elevator and escalator parts, maintenance processes, and supplier networks.
Ability to analyze usage, availability, and product data to support material decisions and lifecycle management.
Excellent communication, organizational, multitasking, and cross-functional collaboration skills.

Responsibilities

Manage technical support cases related to parts identification, application engineering, and spare parts inquiries through the help desk process.
Support new product introductions, material documentation, inventory requirements, vendor coordination, and continuous improvement initiatives.
Coordinate with local AME and Global Spares, Supply Line, Quality, Sourcing, Engineering, Documentation and new product development teams, in which the specified products will be managed with respect to product availability, quality and cost.