Product Support Manager, Elevator

KONE•Moline, IL

5d•$132,100 - $173,355•Onsite

About The Position

This role is for a Product Support Manager, Elevator within the KONE Spares organization, focusing on assigned products. The position involves coordination with local AME and Global Spares, Supply Line, Quality, Sourcing, Engineering, Documentation, and new product development teams. The primary responsibilities include managing product availability, quality, and cost for specified products. The role requires managing technical support cases related to parts identification, application engineering, and spare parts inquiries through a help desk process. Additionally, the Product Support Manager will support new product introductions, material documentation, inventory requirements, vendor coordination, and continuous improvement initiatives.

Requirements

5+ years of progressive and successful experience in managing product support activities, preferably within the Elevator industry.
A 4-year technical degree, preferably in engineering, or 6+ years of work experience in the Elevator Industry.
Strong understanding of elevator and escalator parts, maintenance processes, and supplier networks.
Ability to analyze usage, availability, and product data to support material decisions and lifecycle management.
Excellent communication, organizational, multitasking, and cross-functional collaboration skills.
Skillful with help desk platforms, data analysis tools, and systems used to support parts identification, application engineering, and inventory management.

Nice To Haves

Experience within the Elevator industry.

Responsibilities

Manage technical support cases related to parts identification, application engineering, and spare parts inquiries through the help desk process.
Support new product introductions, material documentation, inventory requirements, vendor coordination, and continuous improvement initiatives.
Coordinate with local AME and Global Spares, Supply Line, Quality, Sourcing, Engineering, Documentation, and new product development teams.
Manage assigned products with respect to product availability, quality, and cost.
Analyze usage, availability, and product data to support material decisions and lifecycle management.