Product Support Manager

Michels Corporation • Brownsville, WI

9h

About The Position

A Product Support Manager is critical for success by supporting the service group through the alignment and standardization of service practices across dealership operations, yard/shop locations, and vendor partnerships. This role strengthens relationships, drives consistency, and supports equipment reliability and uptime by partnering with service teams, dealership contacts, and operational leadership. Critical for success are strong notation, conflict resolution, project management skills.

Requirements

• Associates Degree in Business or related field & 5+ years experience in fleet maintenance or an equivalent complication
• Proven experience managing third party vendors
• Knowledge or preventative maintenance programs
• Strong notation, conflict resolution, project management skills
• Strong written and verbal communication skills
• Exemplary customer service through interactions with others

Nice To Haves

• Experience working with OEM and equipment service providers
• Experience with equipment maintenance programs

Responsibilities

• Alignment and standardization of service practices across dealership operations, yard/shop locations, and vendor partnerships.
• Strengthening relationships, driving consistency, and supporting equipment reliability and uptime by partnering with service teams, dealership contacts, and operational leadership.

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Flexible Spending Accounts
• Health Savings Account
• Short Term and Long-Term Disability Insurance
• 401(k) plan
• Legal Plan
• Identity Theft and Monitoring Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree