Product Support Manager- Corporate Deposits - Vice President

Morgan Stanley•New York, NY

28d

About The Position

This role supports the operational execution and client onboarding of Morgan Stanley’s new corporate deposit product offering, including overnight and term deposit capabilities delivered through digital banking platforms. The successful candidate will serve as a central “quarterback” across Sales, Product, Onboarding, and Operations, ensuring seamless client onboarding, issue resolution, and ongoing product support. As a Vice President, this role will also be responsible for establishing scalable processes and building out a middle office support function as the product platform grows.

Requirements

5–8+ years of experience in client onboarding, middle office, product support, or cash management operations
Experience supporting corporate banking products, ideally deposits or treasury services
Proven ability to manage end-to-end onboarding processes and client lifecycle activities
Bachelor’s degree in Finance, Economics, Business, or related field
Strong organizational skills with ability to manage multiple onboarding cases simultaneously
Client-focused mindset with strong problem-solving and issue resolution capabilities
Ability to operate effectively across Sales, Product, Technology, and Operations teams
Strong attention to detail with focus on process integrity and data accuracy (e.g., Salesforce tracking)
Excellent communication skills with ability to interact with both internal stakeholders and external clients
Execution-oriented mindset with ability to operate in a fast-paced, build environment

Responsibilities

Act as the primary coordination point ("quarterback") across stakeholders to facilitate end-to-end client onboarding
Support Sales and Product teams throughout the onboarding lifecycle, including client interactions, demos, and follow-ups
Lead Online Banking setup, walkthroughs, and client demonstrations of platform capabilities
Conduct follow-up outreach with clients to ensure timely completion of onboarding documentation and requirements
Manage inbound client inquiries and issues, providing timely resolution or escalation as appropriate
Maintain and update onboarding status within Salesforce, ensuring accurate tracking of operational stages and pipeline progression
Help design and implement a scalable ticketing and case management system for client support and issue tracking
Identify process gaps and drive continuous improvement across onboarding and support workflows
Support build-out and management of a middle office product support team as the platform scales