2027 Summer Corporate Intern – Product Support Engineering

Caterpillar Inc.•Peoria, IL

73d•$23 - $40•Onsite

About The Position

Caterpillar offers a unique opportunity within our Product and Customer Support organization to allow students to gain a wealth of real-world practical experience and establish core competencies. Engineering professionals across the enterprise help our dealers and customers succeed in their business through the promotion and selling of products and services, including market research to the industries we serve. Product Support Engineering Interns help sell and support our products/services and deliver superior service and industry expertise for our dealers and customers. The primary role of a Product Support intern is to assist teams that work with Cat dealers and customers with technical support of large machine and engine base including Excavators, Articulated Trucks, Dozers, Loaders, Natural Gas Engines and more. Mechanical & Industrial Engineering degrees or similar preferred. Specialties within Product Support Engineering include but are not limited to: Channel Capability & Support, Aftermarket & Service Learning, Field Technical Support, Site Performance Management, Parts & Service Information, Service Operations, Quality & Service Engineering, Lifecycle Management.

Requirements

Must be enrolled full time at a 4-year University/College in Engineering, Industrial Distribution, Business, or related degree at the time of application and throughout the program
Must have completed 12 credit hours prior to the start of the program
Minimum 2.8/4.0 cumulative GPA, no rounding
Must be able to relocate to internship location for the duration of the internship and complete daily commute using reliable transportation
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Nice To Haves

Previous experience/demonstrated abilities in the following areas: Project Management, Customer, Dealer, Industry and Product understanding, Digital Technology Acumen, Strong initiative, communication, leadership, and interpersonal skills, Strong presentation skills, Highly organized
Previous experience/level of proficiency within the following areas: Construction Equipment, Mining Equipment, Diesel Equipment, Natural Gas Engines, On-Highway Trucks, Mining engineering experience

Responsibilities

Build foundational knowledge of Caterpillar, its products, services and customers.
Grow personally and professionally through soft skills development and hands-on technical training.
Collaborate with experts in product development, dealer management, marketing, and sales, etc.
Work in various rotational assignments throughout Caterpillar, learning strategy, services and products
Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.