PRODUCT SUPPORT ENGINEER MANAGER

Carter Machinery • Mechanicsville, VA

1d • Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Product Support Engineer Manager in Richmond, Virginia. The Product Support Engineer Manager is responsible for managing the Product Support Engineer team and providing expert technical support to internal parts and service departments; providing direction and assistance to Product Support Engineers and Technicians; and collaborating with Caterpillar engineers in the development of new products.

Requirements

• Must be skilled in applied failure analysis and parts reusability decisions
• Must have knowledge and understanding of all systems available to access service information for the products CMCo sells and services
• Strong mechanical aptitude; able to explain technical issues and outline troubleshooting procedures
• Strong organizational skills with ability to prioritize work with competing demands, and develop action plans
• Excellent written and verbal communication skills, and presentation skills
• Strong PC skills and the ability to self-develop and adapt to changing technology
• Must be able to travel locally as required
• Must have an excellent driving record
• Must be able to handle large volumes of work in fast-paced environment

Nice To Haves

• Minimum 15 years’ experience with Caterpillar or comparable competitive equipment repair, preferred
• Previous experience in a senior instructional role
• Caterpillar, or related equipment industry, service operations background, preferred
• High school diploma or GED, preferred

Responsibilities

• Managing the Product Support Engineer team
• Providing expert technical support to internal parts and service departments
• Providing direction and assistance to Product Support Engineers and Technicians
• Collaborating with Caterpillar engineers in the development of new products
• Install and operate all diagnostic equipment for the products CMCo sells and services
• Develop service repair procedures and instructional briefs for use by technicians in resolving unique or unusual service repairs/problems
• Research product issues and distributing service information to key personnel
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Discounts: cellular phone service, computers, tooling, cars and trucks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED