Product Quality & Support Engineer

Diversified Services Network, Inc.•Mossville, IL

17h•$65,000 - $68,000•Onsite

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Product Quality & Support Engineer to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you are a technically curious, customer-focused engineer ready to make a direct impact on product quality and dealer success within an extremely reputable, stable Fortune 500 company — let’s talk! We are seeking a Product Quality & Support Engineer to backfill a key role on our Product Support team, fully on-site in Mossville, IL. This role focuses on product quality and customer service across construction equipment electronics, software, and systems. You will be a crucial part of ensuring our customers get the most out of their equipment — providing deep technical support that requires both strong engineering knowledge and a customer-first mindset. You will work within a highly collaborative team that pools knowledge and experience to solve customer problems, while also leveraging deep engineering expertise to quickly resolve issues and drive continuous product improvement.

Requirements

2–4 years of relevant experience required.
Bachelor’s or Master’s degree in Engineering degree preferred; a technician background with equivalent hands-on experience will also be considered.
Electrical troubleshooting across complex construction equipment electronics, software, and systems.
Clear, professional communication with dealers, customers, and internal engineering teams.
Self-motivated with the drive to independently pursue resolutions and continuously grow technical knowledge.
Proficiency with Microsoft Office products.
Hands-on experience with test and measurement equipment: multimeter and oscilloscope.
J1939 CAN and Ethernet communication experience.
Experience troubleshooting hydraulic systems and software.
Familiarity with sensors including Hall Effect sensors, pressure transducers, and angle sensors.
Friendly and empathetic approach to dealer and customer interactions — able to build trust and diffuse frustration while driving toward resolution.
Persistent and resilient — willing to see complex problems through to a complete resolution without losing momentum.

Nice To Haves

Technical writing experience.
Data analysis skills and familiarity with Six Sigma methodologies.
Scripting or macro development experience.

Responsibilities

Maintain daily communication with dealers regarding product inquiries and quality concerns.
Conduct weekly review of quality data and trends to identify and escalate emerging issues.
Collaborate with customers on the worksite, create solutions at company facilities, and work with dealers to deliver a superior customer service experience.
Provide field technical support and fleet management guidance to maximize machine performance.
Equip dealers with essential tools, parts, and service information for diagnosing, maintaining, and repairing equipment.
Deliver technical support and contribute to the team’s shared knowledge base to continuously improve response quality and resolution speed.