Product Support CO-OP

Ericsson•Ottawa, ON

2d•Onsite

About The Position

Ericsson is looking for a Product Support Co-op to join our EUHW CX TS AMER team in Ottawa, Ontario. In this role, you will provide technical support to customers using our products, with a focus on ensuring smooth product integration into customer networks and resolving issues promptly. You will collaborate with Development teams, Systems & Technology, Product Line teams, and Customers, gaining broad exposure across engineering functions. Working alongside experienced engineers and developers, you will build your skills while contributing to continuous improvements. This is a 12 to 16-month Co-op term with 8-hour workdays (40 hours per week).

Requirements

Currently enrolled in a bachelor's or master's program in a relevant technical field (e.g., Electrical Engineering or related discipline).
Comfortable working in a lab environment for integration and testing activities.
Strong written and verbal communication skills in English.
Self-motivated, results-oriented, and proactive with strong planning and organizational abilities.
Able to collaborate effectively within a team and support colleagues.
Experience with programming or scripting, such as Python.
Adaptable and able to thrive in a dynamic, complex environment with a passion for continuous learning.
Flexibility to accommodate scheduling across different time zones when collaborating with global teams.
2.7+ GPA or equivalent
Actively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four-year college or university at the time of the co-op
Be available to work 40 hours per week

Nice To Haves

Familiarity with Microsoft Office (Word, PowerPoint, Excel), Microsoft Teams/Outlook, SQL, Power BI, or advanced statistics.

Responsibilities

Set up products, conduct testing, and reproduce faults in Ericsson labs using baseband units, radios, user equipment, and hardware.
Troubleshoot and analyze customer issues following established processes (e.g., CSRs, Design Consultations, TRs), and liaise with design teams for issue resolution.
Collaborate with the data analytics team to assess network impact by translating technical requirements and analyzing results.
Support and carry out deployment activities in lab, network, or customer environments.
Build technical knowledge through training, mentorship, knowledge sharing, and continuous learning.
Identify opportunities for improvement and innovation in products and processes to solve technical challenges and enhance customer value.
Connect with fellow Co-op students at the Ottawa office through the Ericsson E-Squad program and participate in Ericsson's bottom-up innovation initiatives.