Product Success Technician
About The Position
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth. About Us At Netradyne, our team is committed to delivering solutions to our customers that advance their market leadership. Our focus is to continuously drive innovation while delivering meaningful, actionable data. The Netradyne Driveri® Vision-Based Driver Recognition Safety Program significantly advances the technology category through the application of Artificial Intelligence, Machine Learning and Edge Computing. The foundations of Driveri® are equally focused on providing comprehensive performance insights, highlighting positive activity, and significantly reducing the resources needed to address risk. Netradyne draws from a diverse team of innovators, technologists, and customer advocates to create an experience where customer success continues to motivate what is next. Supported and funded by our investors, Softbank, M12, Hyundai Cradle, Point72 Ventures, Microsoft and Reliance Industrial Investments and Holdings; Netradyne is committed to building a world-class team of technologists and industry experts to deliver product that improve safety, increase productivity, and optimize collaboration within the organizations. With growth exceeding 3x year over year, our solution is quickly being recognized as a significant disruptive technology – that has put ‘legacy’ providers in a “spin” cycle trying to catch up. Our team is growing, and we need forward thinking, uncompromising, competitive team members to continue to facilitate our growth.
Requirements
- Requires 60 - 80 % time in office (5 days a week)
- General electro -mechanical assembly skills
- Soldering skills
- Proficiency with hand and power tools
- Basic trouble shooting skills
- Understanding of automotive 12 vdc power systems.
- Familiarity with Microsoft office products such as MS Word, Excel and Power Point
- Customer service skills / ability to interact with customers.
- Manage lab inventory (shipping and receiving)
- Can lift up to 50 LBS
- Ability to travel (20 %)
- Unusual hours as needed
- Ability to follow test procedures and record results
- Self-motivated with the ability to work independently to meet product milestones
- Terminal Command line Interface
- Well versed in standard Linux command structures
- Willingness to work on test vehicles at friendly customer sites for product development
- Good communication skills and the ability to work with other groups within the company
Nice To Haves
- Ability to drive class 6 vehicles (like Straight/Box trucks) is a plus
- Ability to read schematics is a plus
- Familiar with test equipment such as Volt/Ohm Meter, Multimeters & Oscilloscopes
- Familiarity with Linux OS is a Plus
- Experience with product testing and development is a plus
- Familiar with creating/editing SOPs (Standard Operating Procedures) & modifying pdf documents is a plus
- Basic scripting programing a plus (Python and Bash)
- Familiarity with 3D printers/CAD is a plus
- 2+ years of experience working in a professional product development environment a plus
Responsibilities
- Shipping and receiving Equipment
- Maintain / organize lab inventory
- Upgrading and testing products
- Assist with the development of Installation procedures
- Hands on Installation support at friendly customers
- Work with customers to identify, resolve and document product issues
- Assist with development of internal procedures and processes
- Domestic travel as required for product support issues. Less than 20%.
- Unusual Hours may be required at times to work with our India team
- Flexible working hours are granted, however interfacing with engineering teams in India may require early morning (7:00 am) or nightly (8:00 pm) meetings
- General assistance to the team as time allows
- Perform product installations and deinstallations as needed for testing purposes
- Running scripts to push new software onto devices
Benefits
- Equal-opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
