Product Success Specialist

Acrisure•Austin, TX

5h•Hybrid

About The Position

Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations. This is an entry-level opportunity designed for recent graduates or early-career professionals who are passionate about technology and helping customers succeed. You will receive comprehensive training, mentorship, and hands-on experience with cutting-edge tools to build a strong foundation for your career.

Requirements

Bachelor’s degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success , or similar roles.
Strong communication and problem-solving skills.
Passion for technology and helping customers succeed.
Ability to learn quickly and adapt in a fast-paced environment.
Basic proficiency in Microsoft Office and familiarity with ServiceNow in a plus

Responsibilities

Help Agency Partners use Acrisure’s technology ecosystem effectively.
Deliver onboarding programs, training sessions, and learning content that simplify complex tools.
Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly.
Foster trust and long-term partnerships with Agency Partners.
Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.
Track adoption, usage, and satisfaction of metrics to ensure impact.

Benefits

Comprehensive training and mentorship to help you succeed.
Clear career growth paths within Customer Success and Product Enablement.
Collaborative and supportive team environment.
Competitive salary and benefits package.
Competitive compensation
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA ) and commuter benefits options
Paid maternity leave, paid paternity leave , and fertility benefits
Career growth and learning opportunities
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.