Product Success Specialist
Acrisure Innovation•Austin, TX
•Hybrid
About The Position
This is an entry-level opportunity designed for recent graduates or early-career professionals who are passionate about technology and helping customers succeed. You will receive comprehensive training, mentorship, and hands-on experience with cutting-edge tools to build a strong foundation for your career. The role involves helping Agency Partners unlock the full value of Acrisure’s technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations.
Requirements
- Bachelor’s degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles.
- Strong communication and problem-solving skills.
- Passion for technology and helping customers succeed.
- Ability to learn quickly and adapt in a fast-paced environment.
- Basic proficiency in Microsoft Office
Nice To Haves
- Familiarity with ServiceNow
Responsibilities
- Help Agency Partners use Acrisure’s technology ecosystem effectively.
- Deliver onboarding programs, training sessions, and learning content that simplify complex tools.
- Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly.
- Foster trust and long-term partnerships with Agency Partners.
- Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.
- Track adoption, usage, and satisfaction of metrics to ensure impact.
Benefits
- Comprehensive training and mentorship
- Clear career growth paths within Customer Success and Product Enablement
- Collaborative and supportive team environment
- Competitive salary and benefits package
- Competitive compensation
- Generous vacation policy, paid holidays, and paid sick time
- Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
- Company-paid Short-Term and Long-Term Disability Insurance
- Company-paid Group Life insurance
- Company-paid Employee Assistance Program (EAP) and Calm App subscription
- Employee-paid Pet Insurance and optional supplemental insurance coverage
- Vested 401(k) with company match and financial wellness programs
- Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
- Paid maternity leave, paid paternity leave, and fertility benefits
- Career growth and learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
