Product Success Specialist

Acrisure Technology Group, LLC • Atlanta, GA

7d • Hybrid

About The Position

This is an entry-level opportunity designed for recent graduates or early-career professionals who are passionate about technology and helping customers succeed. You will receive comprehensive training, mentorship, and hands-on experience with cutting-edge tools to build a strong foundation for your career. The Product Success Specialist will help Agency Partners unlock the full value of Acrisure’s technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations.

Requirements

• Bachelor’s degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles.
• Strong communication and problem-solving skills.
• Passion for technology and helping customers succeed.
• Ability to learn quickly and adapt in a fast-paced environment.
• Basic proficiency in Microsoft Office

Nice To Haves

• Familiarity with ServiceNow

Responsibilities

• Help Agency Partners use Acrisure’s technology ecosystem effectively.
• Deliver onboarding programs, training sessions, and learning content that simplify complex tools.
• Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly.
• Foster trust and long-term partnerships with Agency Partners.
• Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.
• Track adoption, usage, and satisfaction of metrics to ensure impact.

Benefits

• Comprehensive training and mentorship
• Clear career growth paths within Customer Success and Product Enablement
• Collaborative and supportive team environment
• Competitive salary and benefits package
• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• Comprehensive medical insurance, dental insurance, and vision insurance
• life and disability insurance
• fertility benefits
• wellness resources
• paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• complimentary Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• commuter benefits
• employee discount programs
• Paid maternity leave and paid paternity leave (including for adoptive parents)
• legal plan options
• pet insurance coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level