Summer Internship Program 2027 - Product Strategy Intern
About The Position
The Product Strategy Intern will help drive strategy for a Contact Center spanning customer service, collections, and loss mitigation. The role is part of the ICE Internship Program, which combines hands-on project work with career and professional development. Interns also participate in weekly sessions led by industry leaders and connect with fellow interns while learning about the financial services, technology, and mortgage industries. The internship requires full-time, five-day-a-week availability at the Jacksonville office for the entire duration of one designated program schedule. Candidates must choose between May 24, 2027–August 6, 2027, and June 7, 2027–August 20, 2027. Partial participation or alternate dates cannot be accommodated.
Requirements
- Must be currently enrolled in a degree program at an accredited university and be at least advancing to their junior year of study.
- Ability to break down complex operational problems into structured solutions.
- Strong written and verbal communication skills.
- Ability to translate data into business insights.
- Must be available to work full-time, five days a week, at the Jacksonville office for the entire duration of one designated program schedule.
Responsibilities
- Work with the team to drive strategy for a Contact Center, including capabilities across customer service, collections, and loss mitigation.
- Document workflows across customer service, collections, and loss mitigation.
- Evaluate mortgage servicing contact center performance metrics to identify efficiency gaps.
- Assess how technology can be leveraged to automate manual tasks.
- Perform additional duties and contribute to projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
