Product Specialist

etrailer•Wentzville, MO

3d•Onsite

About The Position

We’re on the hunt for a passionate product specialist who’s excited to engage with our neighbors, answer their questions, find opportunities to help, and help build a welcoming, knowledgeable, and interactive community. We are also looking for someone who loves to dive in, get their hands dirty, and truly experience our products from the neighbor's perspective—whether that’s through installs, demos, or just playing around to learn the ins and outs. If that sounds like you, we’d love to chat! Apply today and join a team that’s all about helping people and making product knowledge more accessible for everyone.

Requirements

Strong product knowledge (or the drive to learn fast!).
A natural conversationalist—someone who can connect with customers in a friendly, helpful way.
A team player who’s happy to share knowledge and support others.
Adaptability—things change, and we need someone who’s ready to roll with it.
A love for problem-solving and making things easier for our neighbors.

Responsibilities

Answering product-related questions from our neighbors (customers) and turning them into helpful, informative content on our site.
Engaging in follow-up conversations to keep the discussion going and make sure our neighbors feel heard.
Being a go-to resource within the company for product knowledge and helping out where needed.
Staying hands-on with products—learning through installs, demos, and testing to keep your expertise sharp.
Bringing an enthusiastic, positive mindset and a willingness to adapt as things evolve.