Product Specialist

Penske Automotive Group • Phoenix, AZ

8h • Onsite

About The Position

Land Rover North Scottsdale, a Penske Automotive Group dealership, is looking for knowledgeable and friendly Product Specialists to join their team and deliver extraordinary customer experiences. At Penske Automotive Group (PAG), they strive to create a positive and challenging workplace that promotes excellence and achievement, and they aim to deliver the very best experience possible to their customers. They are looking for dedicated and motivated professionals who share that same passion to join their team. As a Product Specialist, you will professionally and courteously help customers with their vehicle technology questions by email, by phone and in person to ensure owners get the most out of their vehicles.

Requirements

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
• Excellent communication, interpersonal and organizational skills
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment
• Commitment to ensuring customers have a world-class car-buying experience
• Excellence in providing unparalleled expertise and comprehensive knowledge of available products and services
• Authenticity in connecting with customers about their vehicle questions in a professional manner
• Technical Expertise: Understand and use MS Office Suite and any other CRM and lead management tools to accurately manage inquiries and update customer files
• Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
• Computer proficiency
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• High School Diploma or equivalent
• One to two year related experience and/or training; or equivalent combination of education and experience
• Prior retail experience is required
• May require applicants to possess a valid driver's license and have a good driving record

Nice To Haves

• Associate's degree (A. A.) or equivalent
• One to three year related experience and/or training (with Associate's degree)
• Prior retail experience in a dealership
• Manufacturer training

Responsibilities

• Professionally and courteously help customers with their vehicle technology questions by email, by phone and in person to ensure owners get the most out of their vehicles
• Ensure our customers have a world-class car-buying experience at every step along their sales journey
• Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy
• Understand and use MS Office Suite and any other CRM and lead management tools to accurately manage inquiries and update customer files
• Demonstrate the feature, benefits and value of vehicles using print, digital and in person communication
• Vary communication style to the needs of the customer
• Understand, keeps abreast of, and comply with federal, state, and local regulations that impact business
• Define problems, collect data, establish facts, and draw valid conclusions
• Process data and organize it for management analysis
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent and to draw and interpret bar graphs
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Understand and follow work rules and procedures
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Interact well with others

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests
• Values-driven culture built on integrity, professionalism, excellence and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees