Product Specialist

Sequence • London, New York

2d

About The Position

We’re looking for a Product Specialist to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You’ll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function.

Requirements

• 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment
• Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects
• Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
• Strong communications skills and attention to detail
• Comfortable communicating and building relationships with technical and non-technical stakeholders

Nice To Haves

• Enjoy being hands-on with customers and detailed product implementations
• Want to work as part of a small, fast-moving team
• Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions
• Want to work on something new. The biggest product and company decisions still lie ahead of us
• Enjoy the uncertainty and unpredictability that comes with an early stage company
• Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions
• Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering

Responsibilities

• Manage the customer implementation lifecycle from signature to go-live
• Translate complex customer pricing models into the Sequence data model
• Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
• Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
• Build the playbook and scale our onboarding and product specialist team right next to our C-level team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level