Product Specialist -

Uplifter Inc.•Vancouver, BC

14h•Hybrid

About The Position

Uplifter provides software solutions for managing sports clubs and federations, with a focus on improving operational efficiency for these organizations. We are in a period of growth and innovation and are looking for a Product Specialist to join our team. The Product Specialist is a multifaceted role that sits at the intersection of product management, customer success, and operations. You will be the "right hand" to the product organization, ensuring our tools (Jira) are optimized, our documentation is pristine, and our users are well-educated on new features. You will assist with research and strategic initiatives, while actively engaging with our user base through webinars and feedback sessions. You should be a natural communicator who loves solving problems and organizing complex information.

Requirements

0-2 years of experience in a Product, Customer Success, or Operations role within a SaaS environment or school equivalent.
Experience managing projects, workflows, or processes.
Exceptional written and verbal communication skills; comfortable presenting to large groups via video (Webinars).
Strong analytical skills; ability to synthesize qualitative and quantitative data into actionable insights.
Highly organized with an ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Proficiency with work management tools like Jira, Trello, or Monday
Background in sports technology, membership management, or non-profit operations.
Experience with webinar platforms (Zoom Webinars, etc.) and video editing for tutorials.
Experience with user research tools or methodologies.
Basic understanding of Agile/Scrum development processes.

Responsibilities

Serve as the primary Jira Administrator for the engineering and product teams; manage workflows, permissions, boards, and automation rules to ensure smooth execution.
Maintain the cleanliness of the product backlog, ensuring tickets are properly tagged, estimated, and updated.
Assist the CPO with internal reporting, presentation preparation, and scheduling for product roadmap reviews.
Own the creation and maintenance of external knowledge base articles, release notes, and help documentation.
Plan and host live webinars and training sessions to educate customers on best practices and new Uplifter 2.0 features.
Create internal documentation (wikis, SOPs) to help the Sales and Support teams understand upcoming releases.
Conduct user research and competitive analysis to support the CPO and Product Managers in decision-making.
Analyze customer feedback and support tickets to identify trends, pain points, and opportunities for product improvement.
Assist in coordinating beta testing programs and gathering structured feedback from early adopters.